Privacy Policy

Effective Date: October 11, 2026

Welcome to www.desktopdecorsg.com, operated by Desktop Decor SG. We are a brand dedicated to curating tiny joys for your space, committed to turning plain desks into your favorite spot through our carefully selected range of cute small desk accents, desktop ornaments, mini table accents and charming little decor items that fit every kind of home workspace perfectly. At our store, we believe the smallest decor pieces can turn an ordinary desk into a space that feels truly yours, as every product we carry is handpicked to bring quiet warmth, gentle personality and a little bright joy to your daily workspace or home nook.

This Privacy Policy is designed to transparently explain how we collect, use, store, share and protect your personal information when you access, browse, and use our e-commerce platform, including when you explore our full product collection, browse our latest cute desktop decor arrivals, place orders, contact our customer support team, or participate in any of our platform features. We operate in full compliance with Singapore’s Personal Data Protection Act 2012 (PDPA), and all applicable data protection regulations that apply to users accessing our platform from around the world. Your privacy is of utmost importance to us, and we have implemented comprehensive measures to ensure your personal data is handled securely, lawfully, and with full respect for your rights. By continuing to use our website and associated services, you acknowledge that you have read, understood, and agree to all the terms outlined in this Privacy Policy.

1. Personal Information We Collect

We only collect personal information that is relevant to providing you with a seamless, convenient, and enjoyable desktop decor shopping experience. The categories of information we collect include:

• ‌Personal Identity Information‌: When you create an account, complete a purchase, or sign up for our marketing communications, we may collect your full name, national identification number or passport number (only for cross-border shipping compliance verification), gender, and date of birth where voluntarily provided.
• ‌Contact Information‌: This includes your valid email address, mobile phone number, and full mailing address, which we use for order delivery, order status updates, and responding to your support inquiries.
• ‌Account Information‌: We collect your chosen username, encrypted account password, account security settings, and any social media account binding information you choose to provide when you log in via third-party social platforms.
• ‌Transaction Information‌: We maintain records of your order details, including the specific desktop decor items you purchase, order quantity, transaction dates, total purchase amount, payment method details, transaction number, payment token, and invoice information. All sensitive card payment details are processed directly through licensed, secure payment gateways, and we do not store full credit card or bank account information on our internal servers.
• ‌Logistics Information‌: We collect your full shipping address, preferred delivery instructions, recipient contact details, and courier tracking number information to ensure your carefully curated desk decor items are delivered to you safely and on time.
• ‌Device and Automatic Collection Information‌: As you browse our website, our servers automatically record standard technical information including your device model, operating system version, browser type and version, unique device identifiers, IP address, network type, access timestamps, session duration, click flow records, operation logs, and approximate geolocation information derived from your IP address. This information helps us optimize our website performance for different devices, resolve technical errors quickly, and enhance your overall browsing experience when exploring our collection of new arrivals and best decor finds.
• ‌Browsing and Preference Information‌: We collect records of the pages you visit on our site, specific desktop decor products you view, search queries you enter, time spent on different product listings, product reviews you submit, your purchase preferences, customer service interaction histories, and records of your participation in promotional events on our platform.
• ‌Information From Third Parties‌: We may legally obtain supplementary information about you from our trusted service partners, including payment gateway providers, logistics and courier companies, credit assessment institutions, authorized marketing partners, and technology service providers, only to the extent that these parties are permitted to share your information under applicable data protection laws.
• ‌Voluntarily Provided Information‌: Any additional information you actively submit to us, such as custom decor request details, feedback forms, survey responses, or special instructions for your order, will also be stored in your user profile to help us better tailor our services to your needs.

2. How We Use Your Personal Information

All processing of your personal data is carried out for clear, explicitly communicated purposes, and we will never use your information in ways that are incompatible with the purposes you have consented to, or that are not permitted by applicable laws:

• ‌Core Service Fulfillment‌: We use your personal information to process your orders, arrange for the delivery of your selected desktop decor items, manage payment transactions, verify your account identity, reset your account password when requested, respond to your after-sales support inquiries, process returns and exchanges, and ensure you can smoothly access all the basic shopping functions on our platform.
• ‌Platform Optimization and Personalized Experience‌: Based on your browsing and purchase history, we will generate tailored product recommendations for cute small desk accents and new desktop decor arrivals that match your demonstrated preferences, to help you quickly find the perfect items to warm up your nooks. You retain full control over this feature, and can turn off personalized product recommendations at any time through the settings page in your user account. We also perform de-identification and statistical analysis on user behaviour data, which allows us to study overall platform usage trends, optimize our product display layout, improve page loading speeds, and continually update our collection of curated decor items to better serve our community of desk decor lovers.
• ‌Security, Risk Prevention and Fraud Protection‌: We use device information, IP address records, and account behaviour data to identify potential security risks, prevent fraudulent activities, protect your account from unauthorized access, implement verification mechanisms like CAPTCHA and device binding, and ensure that every transaction completed on our platform is secure for both you and our business.
• ‌Marketing Communications‌: We will only send you marketing emails and SMS notifications about new desktop decor arrivals, limited-time promotions, and exclusive discount offers if we have obtained your explicit, meaningful consent before processing your personal data for these marketing purposes. You can opt out of these marketing communications at any time, free of charge, by clicking the unsubscribe link included in every marketing email, or by adjusting your notification preferences in your account settings.
• ‌Legal and Compliance Obligations‌: We may disclose your personal information when required to do so by law, court order, or competent regulatory authority, including responding to official investigations, fulfilling our tax declaration obligations, resolving disputes, and enforcing our website terms of service.

3. Cookie Consent and Online Advertising Compliance

Our platform uses cookie-based advertising services including Google Ads and Meta Ads to showcase our unique desktop decor products to potential customers, and we have ensured that all our cookie consent mechanisms fully comply with PDPA guidelines. When you first visit our website, you will be presented with a clear, accessible cookie consent banner that explains exactly what categories of cookies we use, what data these cookies collect, and for what purpose the data will be processed. We do not place any non-essential cookies on your device before we have obtained your explicit consent. You can adjust your cookie preferences at any time through the settings panel on our website at the footer of every page, and you may choose to disable all non-essential cookies without affecting your basic ability to browse our product listings and complete orders.

4. Data Security Measures

We implement comprehensive, industry-standard reasonable security measures to protect all your personal data from unauthorized access, disclosure, alteration, destruction, or misuse. Our security protocols include end-to-end encryption for all sensitive personal information transmitted between your browser and our servers, regular security patches and system updates, role-based internal access controls that restrict access to user personal data only to authorized staff who require that information to perform their job duties, regular cybersecurity risk assessments, and routine backup systems to prevent accidental data loss. All our team members complete regular PDPA data protection training, and we maintain strict internal data handling policies to ensure your information is treated with the highest level of confidentiality.

5. Data Breach Notification

In the event that we detect a personal data breach that meets the regulatory notification threshold, including breaches that are reasonably likely to cause significant harm to affected individuals, or breaches that affect 500 or more users, we will complete all required notification procedures within 72 hours (3 calendar days) from the moment we discover the breach. We will submit a full breach notification to the Personal Data Protection Commission (PDPC) of Singapore, and we will directly notify all affected individuals with clear information about the nature of the breach, the categories of data involved, the potential impacts, and the remedial measures we have implemented to address the issue and protect the users from further harm.

6. Cross-Border Data Transfers

Singapore’s Personal Data Protection Act applies to our platform for all activities that process personal data belonging to Singapore residents, regardless of where the data processing servers are located. In line with Singapore’s Digital Economy Agreements (DEAs), we are not required to implement forced data localization, but whenever we transfer your personal user data out of Singapore, we will put in place legally binding, appropriate data protection mechanisms to protect your information. These mechanisms may include using Standard Contractual Clauses (SCCs) that have been formally approved by relevant data protection authorities, or implementing Binding Corporate Rules (BCRs) that have been reviewed and verified to meet international data security standards, to ensure your personal data remains protected at the same high level required under PDPA even after it is transferred overseas.

7. Sharing of Your Personal Information

We will never sell, rent, or lease your personal information to any third parties for their independent marketing purposes without your explicit separate consent. We may share your limited personal information only with the following categories of trusted third parties, and only to the extent that is strictly necessary to deliver our services to you:

• Our authorized logistics and courier service providers, who only receive the contact and shipping information required to deliver your ordered desktop decor items to your designated address.
• Our licensed payment service providers, who process your payment transactions securely in compliance with global payment card industry security standards.
• Our regulated cloud service and technology infrastructure providers, who host our website and store your encrypted personal data on secure servers under strict data processing agreements that prohibit any unauthorized use of your information.
• Law enforcement agencies or regulatory authorities, only when we are legally compelled to disclose your information as required by applicable laws in Singapore or your country of residence.
  All third parties that we share your personal data with are required to sign formal data processing agreements with us, which mandate that they implement the same level of data security protection as required under PDPA, and they are strictly prohibited from processing your personal data for any purposes outside the specific tasks they are performing on our behalf.

8. Your Rights Over Your Personal Data

Under the PDPA and all applicable global data protection laws, you hold the full set of rights over the personal information we hold about you:

• ‌Right of Access‌: You may submit a request to us to obtain a complete copy of all the personal information we have collected and stored about you, free of charge for one request per calendar year.
• ‌Right to Correction‌: If you find that any of your personal information in our system is inaccurate, incomplete, or out of date, you have the right to request that we correct and update that information without unnecessary delay.
• ‌Right to Withdraw Consent‌: You may withdraw any previously provided consent for us to process your personal data for specific purposes, such as marketing communications or non-essential cookie usage, at any time. This withdrawal will not affect the lawfulness of any data processing activities we completed before your request was received.
• ‌Right to Erasure‌: You may request that we delete all of your personal data stored on our systems, subject to our legal obligation to retain certain transaction and tax-related records for the minimum period required under Singaporean laws.
• ‌Right to Data Portability‌: You may request that we provide your personal data to you in a structured, commonly used, machine-readable format, or transmit the data directly to another data controller where technically feasible.

If you wish to exercise any of these rights, you may submit your request to us at any time via our contact details listed below. We will respond to all valid user rights requests within 30 calendar days, and we will only ask for information necessary to verify your identity before processing your request to ensure that no unauthorized party can access or modify your personal data.

9. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy, our data handling practices, or wish to exercise any of your user rights, you can reach out to our dedicated data protection team at the following contact details:

• Email: metlx@desktopdecorsg.com
• Physical Contact Address: 501 Bukit Timah Rd, #02-15, Singapore 259760
• Contact Phone Number: +65 9007 1272

We are committed to responding to all your privacy-related inquiries promptly and thoroughly. If you are not satisfied with our response to your concern, you also have the right to submit a formal complaint to the Personal Data Protection Commission (PDPC) of Singapore.

10. Updates to This Privacy Policy

We may occasionally update and revise this Privacy Policy to reflect changes to our business operations, new regulatory requirements, or feedback we receive from our valued users. When we make material changes to this policy, we will update the “Effective Date” at the top of this page, and we will post a prominent notification on the homepage of www.desktopdecorsg.com to alert you to the upcoming changes before they take effect. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website and services after the revised policy takes effect will be considered as your acknowledgement and agreement to the updated terms.

At Desktop Decor SG, we never forget that every small decor piece we deliver is meant to add warmth and joy to your personal workspace, and protecting the privacy and trust of every customer who shops with us is the most important foundation of our business. We will continue to invest in data privacy compliance, not just as a legal requirement, but as a core part of our commitment to building long-term trust with our community of desk decor lovers across Singapore and around the world.