Shipping Policy

Effective Date: October 11, 2026

Welcome to the official shipping policy of www.desktopdecorsg.com. At our store, we curate tiny joys for your space, and we believe the smallest decor pieces can turn an ordinary desk into a space that feels truly yours. We carefully curate every desktop ornament, mini table accent and charming little decor item, picking only pieces that bring quiet warmth, gentle personality and a little bright joy to your daily workspace or home nook, and we have designed this full, transparent shipping framework to ensure every cute small desk accent that fits every kind of home workspace perfectly reaches your doorstep safely, reliably and as quickly as possible. All the terms outlined in this policy apply to every order you place on our platform, from our Best Decor Finds collection to our latest cute desktop decor arrivals, and by completing checkout to confirm your purchase, you acknowledge that you have fully read, understood, and agreed to all the rules and delivery arrangements specified below.

1. Order Processing Timeline

All successfully paid orders will enter our standard processing queue within 1 working day after your payment is confirmed. Our dedicated team will conduct a detailed pre-shipment inspection for every single desktop decor item you ordered, checking for any minor manufacturing flaws, verifying the product is exactly the style and specification you selected, and carefully packaging each piece with shock-resistant, eco-friendly cushioning materials to prevent any possible damage during transit. The total order processing time, excluding the actual transit and delivery duration, ranges from 2 to 4 working days for regular orders. Orders placed on public holidays in Singapore, or orders that include limited edition new arrivals from our latest cute desktop decor arrivals collection that require restocking, may take up to 7 working days to finish processing, and our customer support team will send you a timely email notification if your order is affected by extended processing timelines to keep you fully updated. You can check the real-time processing status of your order at any time by logging into your user account on our website, or by contacting our support team directly for a manual status update.

2. Domestic Singapore Shipping Arrangements

For all delivery addresses located within Singapore, we offer two flexible shipping options for you to select at checkout. The first option is our standard local delivery service, which costs a flat rate of SGD 3.90, and the courier will deliver your package to your designated address within 2 to 3 working days after the order is fully processed and dispatched from our warehouse. The second option is our expedited same-day delivery service, available for all orders confirmed and processed before 12PM SGT on working days. This expedited service costs SGD 8.90, and your curated desk decor pieces will be delivered to your address before 9PM the very same day. All local Singapore orders with a total subtotal value of SGD 60 or more automatically qualify for completely free standard shipping, with no extra delivery fee charged at checkout. Our partnered local courier service will send you an SMS and email alert with the real-time parcel tracking number as soon as your order leaves our warehouse, so you can follow the entire delivery journey of your new cute small desk accent until it reaches you.

3. International Shipping Terms

We proudly ship our carefully curated desktop decor items to customers across most regions in the world. All international orders will be shipped via reputable tracked international courier services, with different flat shipping rates and estimated delivery windows calculated based on your delivery location. For neighboring Southeast Asian countries including Malaysia, Indonesia and Thailand, standard international shipping costs SGD 9.90, with an estimated delivery time of 5 to 7 working days after dispatch. For orders shipped to Australia, New Zealand, Japan and South Korea, the standard international shipping fee is SGD 14.90, with estimated delivery taking 7 to 10 working days. For regions including the United States, the United Kingdom and most European countries, international shipping is priced at SGD 19.90, with an estimated transit period of 10 to 15 working days. All international shipping fees do not include any applicable import duties, customs clearance fees or local sales taxes that may be charged by your destination country’s customs authority. These additional fees are the full responsibility of the customer, and we recommend that you check your local customs regulations before placing an international order to avoid any unexpected extra charges. We will provide you with a full customs declaration document for your parcel when it is dispatched, to help you complete the local clearance process smoothly.

4. Parcel Delivery and Signature Rules

For all domestic Singapore orders, our courier will attempt to deliver your parcel up to 2 times. If no one is available to receive and sign for the package at your designated address on the first delivery attempt, the courier will leave a delivery notification card at your door, and arrange a second delivery attempt on the next working day. If the second delivery attempt also fails, your parcel will be sent to the nearest courier pickup point, and you will receive a notification with the full pickup address and the 7-day window you have to collect your order in person. For international parcels, our courier team will coordinate with the local delivery provider in your destination country to arrange delivery, and you will receive regular tracking updates to help you coordinate a suitable delivery time with the local courier. We highly recommend that you double check your full shipping address, contact phone number and recipient name carefully before finalizing your order at checkout, to avoid unnecessary delivery delays caused by incorrect or incomplete address information.

5. Lost or Damaged Parcel Resolution

If your parcel is confirmed lost by our courier partner during transit, we will offer you two optional resolutions: we can arrange a full reshipment of your original order with no extra shipping charges, or process a full refund of your total order amount back to your original payment method, after we complete the full lost parcel verification process with the logistics provider. If your delivered parcel arrives with obvious outer packaging damage, or the inner desktop decor items show signs of breakage caused by improper transit handling, please take clear photos of the outer package and the damaged items within 48 hours of signing for the delivery, and send these materials to our support team. We will review your submission within 2 working days, and arrange for a free replacement of the damaged items, or provide you with a corresponding partial refund as soon as possible, to make sure you do not lose out on the tiny joy your selected decor piece is meant to bring to your home nook.

6. Contact Information

If you have any questions about our shipping policy, need to update your shipping address after placing an order, or want to check the tracking status of your dispatched parcel, you can reach our dedicated shipping support team through the following channels:

• Email: metlx@desktopdecorsg.com
• Physical Contact Address: 501 Bukit Timah Rd, #02-15, Singapore 259760
• Contact Phone Number: +65 9007 1272

Our support team operates on all working days from 9AM to 6PM SGT, and we will respond to all your shipping related inquiries within 24 hours. We strive to make sure every carefully curated little charm from our collection reaches your hands safely, and helps turn your plain desk into your favorite spot, exactly as you hoped for.