Refund and Returns Policy

Effective Date: October 11, 2026

Welcome to the official Refund and Returns Policy of www.desktopdecorsg.com. At our store, we curate tiny joys for your space, and we believe the smallest decor pieces can turn an ordinary desk into a space that feels truly yours. We carefully curate every desktop ornament, mini table accent and charming little decor item, picking only pieces that bring quiet warmth, gentle personality and a little bright joy to your daily workspace or home nook. We design this policy to keep our transaction rules completely transparent for every customer who browses our full collection of cute small desk accents that fit every kind of home workspace perfectly, and we make it explicitly clear that we do not support any requests for sole refunds under almost all circumstances, to protect the fair shopping experience for all members of our desk decor community. This policy applies to every order you place on our website, and by completing a purchase with us, you confirm that you have fully read, understood, and agreed to all the terms outlined below.

1. Core Rule: No Sole Refund Requests Accepted

We explicitly emphasize that ‌we do not process any standalone refund requests that do not include the return of the physical purchased items‌. This means you cannot submit a request to receive a full or partial refund while keeping the desktop decor products you ordered. All requests for monetary compensation after payment has been completed must be paired with a valid product return process that meets our policy requirements, and we will never issue any form of refund without first confirming that you have shipped back the purchased items, and that our warehouse team has completed full inspection of the returned goods and verified they meet all return eligibility standards. This rule is implemented to maintain fair operation for our small business, avoid unreasonable order losses caused by malicious refund requests, and ensure that we can keep curating affordable, high-quality cute small desk accents that every user can enjoy to warm up their home nooks. We will only consider a non-return partial refund in extremely rare cases where the received product has a very minor manufacturing defect that does not affect normal display, and you have provided clear photo proof that the defect cannot be resolved through simple adjustments, and you choose to keep the item instead of returning it. This exception is evaluated on a case-by-case basis only, and does not apply to over 99% of regular customer requests.

2. General Return Eligibility Requirements

To qualify for our standard return process that can lead to a refund after successful goods inspection, your return request must be submitted within 14 calendar days from the date you sign for delivery of your desktop decor order. All returned items must remain in their original, unused, undamaged condition, with all original packaging, product tags, instruction manuals and free gifts that came with the order fully intact and attached. Any desktop ornament or mini table accent that shows signs of installation, long-term display, water damage, artificial scratches, or modification will not meet return eligibility, and will be sent back to you at your own cost if you ship it to our warehouse without meeting these standards. Custom engraved or personalized decor items that you ordered with custom text requests are non-returnable, as these pieces are made exclusively for you and cannot be resold to other customers.

3. Standard Return Process

First, if you wish to return an eligible item, you need to contact our customer support team to submit a return application within the 14-day eligibility window, and provide your order number, clear photos of the items you intend to return, and a brief description of your return reason. Our team will review your application and send you an official return approval notification with a designated return address within 2 working days. You will be responsible for covering the full cost of the return shipping fee, unless the return is caused by our confirmed error, including scenarios such as us shipping the wrong product, or the item you received having unreported severe manufacturing damage that is impossible to spot during our pre-shipment inspection. After you ship the items back to our designated address, you need to send the tracking number of the return parcel to our customer support team for us to track the delivery status. Once our warehouse team receives your parcel, we will conduct a full inspection of all returned items within 3 working days. If all items pass our inspection and meet all return eligibility rules, we will proceed to process your corresponding refund, which will be sent back to your original payment method within 7 to 10 working days. The refund arrival time may vary slightly depending on the processing speed of your payment service provider.

4. Exchange Request Rules

If you do not want to return the product for a refund, and instead wish to exchange it for another different cute desktop decor item from our collection of latest cute desktop decor arrivals, our customer support team will guide you through the exchange process. You will still be required to ship back the original item you received first, and after our warehouse confirms the returned item is in good condition, you can select your preferred new product, pay the price difference if the new item is more expensive, and we will arrange for the new item to be shipped to you at no extra delivery cost if the order value meets our free shipping threshold. Exchange requests also cannot be processed without the return of the original purchased item, and we will never send you a replacement product before we receive and verify the condition of the original item you received.

5. Damaged and Lost Parcel Handling

If you find the outer packaging of your parcel is severely damaged when you sign for delivery, or the contents inside are broken due to improper transit handling, you must take clear photos of the damaged packaging and the broken items within 48 hours of receiving the parcel, and send these materials to our customer support team. Our team will verify the situation with our partnered courier immediately. If the courier confirms the parcel is lost during transit and never successfully delivered to you, we will arrange for a full reshipment of your order at no extra cost to you, or issue a full refund only after we complete the lost parcel confirmation process with the logistics provider. Under no circumstances will we issue a standalone refund before confirming that the parcel is confirmed lost, or before you return the full items from the delivered order.

6. Contact Information

If you have any questions about our Refund and Returns Policy, or need to submit a return application, you can reach our dedicated customer support team via the following channels:

• Email: metlx@desktopdecorsg.com
• Physical Address: 501 Bukit Timah Rd, #02-15, Singapore 259760
• Contact Phone: +65 9007 1272

Our support team works 6 days a week, and we will respond to all your policy related inquiries within 24 working hours. We are always committed to providing you with high quality curated desktop decor pieces that bring tiny joys to your personal workspace, and this policy is designed to create a fair, smooth shopping experience for every customer who shops at our store.